Updated October 18, 2026. Online sales are currently paused. These terms apply to new orders placed after reopening; they do not reduce rights or promises attached to earlier orders.
30-day change-of-mind returns
Request a return within 30 days after delivery by emailing support@pokepixelemporium.store with your order number and the item you wish to return.
Unopened sealed products must retain their original factory seals and packaging, without additional damage or alteration. Graded cards must be the same card and cert number supplied, in the unchanged, intact slab, without additional damage or alteration. Opened packs, opened sealed products, and cracked or altered slabs are not eligible for voluntary change-of-mind returns. These conditions do not limit claims concerning goods that arrived wrong, damaged, counterfeit, or materially different from the listing, or rights required by law.
Contact us before sending a return so we can provide authorization, the return address, and instructions. Do not use a mailing address found elsewhere on the site without confirming it with us. For change-of-mind returns, you pay return postage. Use tracked shipping and protective packaging, and keep your shipping receipt.
Wrong, damaged, or misdescribed items
Please contact us promptly if an item arrives damaged, is incorrect, appears counterfeit, or materially differs from its listing. Include your order number and, if available, photographs of the item and packaging. Keep the packaging while we investigate. Photographs help us resolve the issue but do not replace or restrict your legal rights. We will arrange appropriate return instructions and cover reasonable return shipping where the issue is our responsibility or required by law.
Refunds
After receiving and inspecting an authorized change-of-mind return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days of receipt. Original outbound shipping is not refunded for change-of-mind returns, except where required by law. For wrong, damaged, counterfeit, or materially misdescribed items, any refund and shipping reimbursement will reflect the resolution and applicable law. Your bank may take additional time to post a refund.
If a return is ineligible, we will explain why and discuss the next steps before disposing of or reshipping the item. We do not offer direct exchanges; contact us about a return before placing a replacement order.
Cancellations and your rights
Contact us as soon as possible to request cancellation before dispatch. Once dispatched, the return process applies. If we cannot ship within the promised time, we will notify you and offer the required delay-consent or cancellation and refund options.
Nothing in this policy waives mandatory consumer rights or your rights to contact your payment provider. Contacting us can help resolve a problem quickly, but is not a condition of exercising those rights.
