Updated October 18, 2026. Online sales are currently paused. The following applies to new orders after reopening, not existing orders with different promised terms.
United States launch
At reopening, we will ship only to United States destinations supported at checkout. International shipping is not available at launch. Available services, destination eligibility, shipping charges, and any taxes are shown before payment.
Processing and dispatch
In-stock orders normally dispatch within 1–3 business days after payment and order review are complete. Business days are Monday through Friday, excluding US federal holidays. Processing time is separate from carrier transit time. If verification or another issue delays dispatch beyond the estimate shown for your order, we will contact you rather than hold the order indefinitely.
If we cannot meet the promised shipment date, we will provide an updated date and the option to consent to the delay or cancel for a prompt refund, as required by law. We do not take preorders under this policy; any future preorder offering will require its own clearly stated shipment terms.
Tracking and delivery
We will provide tracking when an order ships. Carrier transit estimates are estimates, not guaranteed delivery dates unless expressly sold as a guaranteed service. Signature confirmation may be required for an order; any additional charge will be disclosed before payment. A shipping-label notification does not necessarily mean the carrier has received the parcel.
Check your address before ordering. Contact us promptly about errors. We may need to cancel and ask you to place a new order with the correct address rather than redirect an existing order.
Missing or damaged parcels
Contact support@pokepixelemporium.store with your order number if a shipment is delayed, missing, damaged, or marked delivered but not received. Keep any packaging and available photographs. We will investigate with the carrier and work with you on the appropriate resolution. Carrier tracking and insurance do not remove applicable consumer rights.
See our Refund Policy for returns and refunds.
