Cancellation policy

Updated October 18, 2026

Purchase options are paused

PokePixel Emporium is not currently accepting new Collector Club memberships, other subscriptions, pre-orders, or try-before-you-buy purchases. Any future offering will include its price, billing frequency, renewal terms, and cancellation instructions before you agree to it.

Existing purchases and memberships

If you need help with a previous purchase or membership, contact support@pokepixelemporium.store with your order number. Existing subscription customers may cancel or change their subscription at any time using the management link in their order confirmation or by contacting us. Pausing new sales does not cancel our obligations to existing customers or reduce previously promised cancellation or refund rights.

For a cancellation request on an unshipped order, contact us as soon as possible. If an order has already shipped, see our Refund Policy for return and issue-resolution information. Nothing in this policy limits rights provided by applicable law.

Account

Cancellation policy

Purchase options are paused

Existing purchases and memberships

Disclaimer:

PokePixel Emporium is an independent retailer and is not affiliated with, endorsed by, or sponsored by Nintendo, Game Freak, Creatures Inc., The Pokémon Company, or any of their subsidiaries.

All Pokémon-related names, logos, trademarks, and copyrights are the property of their respective owners and are used for identification purposes only.

Products sold on this site are obtained through secondary markets, or private collections. We do not hold a direct wholesale or distribution account with The Pokémon Company.